HomeAbout UsOrderingContact UsSearchAdviceView Cart
The Photo Album Shop
Product Categories
New Additions
Special Offers
Clearance Stock
Dry Mount albums
Mounting products
Slip In photo albums
Self Adhesive albums
Scrapbooking
Accessories
Disc & USB
Photo boxes
Photo frames
Photo folders
Archival products
Wedding Albums
Portfolio Albums

 

$10 POSTAGE cap for orders under $150

We are currently trialling a $10 postage cap for orders within Australia. Shipping is by regular post. Orders are usually despatched next-business-day at the latest. Please phone us during business hours to arrange Express Post orders.

 

FREE SHIPPING for orders OVER $150

Simply place an order over $150 and we will waive the postage costs, anywhere within Australia. Free shipping is by regular post only. There is no upper limit, and overweight orders which qualify will be shipped as multiple parcels with free shipping. Orders are usually despatched next-business-day at the latest. Please phone us during business hours to arrange Express Post orders.

 

Order Online ...

1. ADD TO CART. Click the "Add to Cart" button to add items to your shopping cart. Items will be added, and you can continue shopping.

2. VIEW CART. When you have finished shopping, click the "View Cart" button in our website header above. You will then be shown your shopping cart contents, with the option to modify quantities or delete items.

3. PROCEED TO CHECKOUT. When your wish to purchase your cart contents, click "Proceed to Checkout" to move into our secure checkout.

 

... or by Telephone, Email, Post, or in our Showroom

You are welcome to order via phone, email, mail or to purchase directly from our showroom. See our Contact Us page for full contact details.

 

No International Orders Online

We do not currently accept international orders through our website. We hope to re-introduce international shipping in the future. Existing international customers, and new customers prepared for real-world high postage charges, may order by email.

 

Payment Methods

We accept payment via Visa, Mastercard, American Express, PayPal, direct deposits and bank transfers, Australian dollar cheques, Australia Post money orders.

 

Tax Invoice

A complying Australian Tax Invoice accompanies all orders.

 

Secure Checkout

Secure checkout services on our website are provided by ezimerchant, backed up with a current SSL certificate and website identity assurance. Further information can be found by clicking on the logo in the bottom right corner of our checkout pages.

Data is secured by electronic and physical security systems. All sensitive customer information is securely destroyed when no longer required.

 

Delivery Options

We offer delivery via Regular Post* through our website.

Other delivery options such as Express Post, overnight and same-day couriers may be available; please phone us to discuss this.

If you have special requirements or considerations, please let us know in the 'Additional Information' section during checkout (eg if your order is a gift and you want it sent without invoice; in which case invoice will be emailed).

You are welcome to request a "safe drop" for your order (eg leave at front door if not home) in the Additional Information section during checkout, but please note we are not responsible for missing deliveries in this case.

Please note orders are generally NOT traceable. If this is a concern, please request "traceable delivery" in the 'Additional Information' section during checkout. There is no extra charge for this.

* Regular Post orders may be sent via Australia Post or an alternative courier service at our discretion (unless you specifically request a particular service).

 

Delivery Times

Orders are generally despatched within one business day. Of course, this depends very much on current workload, payment method and stock availability. We will notify you of extended delays beyond 2-3 days.

For priority orders, you can simply request "please despatch ASAP" in the 'Additional Information' section during checkout, and we will prioritise your order. Express Post orders are also prioritised.

Delivery times depend on Australia Post or other carriers, but in our experience are typically around 1-3 days for Australian east coast up to 5+ business days for west coast and more remote destinations.

 

Privacy policy and data collection

WE RESPECT YOUR RIGHT TO PRIVACY. We may contact you via email once and once only after your order to ask if you wish to receive more information from us. You will NOT be automatically entered on any mailing list of any sort, and you will not be contacted again.

We do require your phone number, but only as a backup contact in case of problems with your order. We will NEVER contact you via phone for any other reason.

We do not share or sell any of your information with any third parties AT ALL, except as required for the delivery of your order or as required by law.

Billing and delivery addresses provided with your order will only be used for sending your order, and phone numbers and email addresses will only be used for communications directly concerning your order.

You are welcome to join us on facebook to receive special offers, product updates and other information that may be of interest.

 

Returns Policy

Whilst we do our best to describe all items accurately, fairly and in detail, we understand that sometimes what you get just isn't what you expected ... and we realise that it's in our interests to make sure that you are radiantly happy with your purchase from us.

Therefore we offer a two-tiered returns policy:

STATUTORY RETURNS

In accordance with NSW Office of Fair Trading guidelines, if you have an item that is faulty, has been wrongly described, or does not do what it's supposed to do, then we offer a full refund or exchange of goods as you prefer. Please contact us for REPLY PAID details.

CHANGE-OF-MIND RETURNS

If you've bought too many, the wrong colour or size, or you've just changed your mind, then in addition to our statutory requirements, and without prejudice to our rights to decline such requests, we may agree to accept those items back for a refund of item price (excluding postage), on the following conditions:

1. you have our prior approval (by email or telephone);
2. return postage is at your expense;
3. the items are received by us in saleable condition* (see below);
4. the return is made within three months of purchase.

* When returning items such as photo albums and frames, we strongly recommend that you pack the items in a BOX, because padded bags and post packs do not provide adequate protection. Unfortunately, we are not able to accept damaged items for return or refund.

Please note that our change-of-mind returns are limited to regularly stocked items, and exclude custom-made or special order items.

Once you have our approval, please include a note with your name and invoice number, and return your unwanted items to:

The Photo Album Shop
PO Box 204
HORNSBY NSW 1630

Return postage is at your expense. Unauthorised returns will not be accepted, and no responsibility will be accepted for goods so sent. Items received back in poor or damaged condition will not be refunded or returned.

On receipt of returned items in good condition, a refund will be issued promptly using the same method as your initial payment (where possible).

 

 

The Photo Album Shop, Unit 15, 12-14 Beaumont Road, Mount Kuring-gai NSW 2080, AUSTRALIA
phone: 02 - 9457 7322 fax: 02 - 9457 7344
service@photoalbumshop.com.au www.photoalbumshop.com.au

 

 

page design, contents and images copyright © The Photo Album Shop www.photoalbumshop.com.au 2014 unless otherwise marked